Effective Date: August 1, 2026
At PYP 7 Heaven, customer satisfaction is important to us. This Refund and Cancellation Policy applies to purchases of event tickets and PYP 7 Heaven coins.
Event Tickets
Event ticket purchases are eligible for a full refund when the refund request is submitted at least 20 calendar days before the scheduled event date. Refund requests submitted fewer than 20 calendar days before the event, including requests made on or after the 19th day before the event, are not eligible for a refund.
Tickets are also non-refundable in the following situations:
The ticket holder does not attend the event.
The ticket holder arrives late or is denied entry for violating event rules, venue policies, or PYP 7 Heaven Community Standards.
The refund request is submitted fewer than 20 calendar days before the scheduled event.
The ticket has already been used.
Event Cancellation or Rescheduling
If PYP 7 Heaven cancels an event, ticket holders will receive a full refund of the ticket price to the original payment method.
If an event is rescheduled, purchased tickets will remain valid for the new date. If a ticket holder cannot attend the rescheduled event, PYP 7 Heaven will provide instructions regarding any available refund or credit options.
Processing, service, convenience, or third-party fees may be non-refundable unless required by applicable law or the event was canceled by PYP 7 Heaven.
Coin Purchases
All purchases of PYP 7 Heaven coins are final and non-refundable.
Coins cannot be exchanged or redeemed for cash and are not eligible for refunds, credits, transfers, or charge reversals after purchase, except where required by applicable law or when an unauthorized or duplicate transaction is confirmed.
Unused, partially used, or accidentally purchased coins are not eligible for a refund. Customers are responsible for reviewing the purchase amount before completing a coin transaction.
Refund Processing
Approved ticket refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on the bank or payment provider.
PYP 7 Heaven is not responsible for additional processing time imposed by a bank, card issuer, payment processor, or ticketing platform.
How to Request a Ticket Refund
To request an eligible ticket refund, contact:
PYP 7 Heaven
Email: [email protected]
Phone: 501-516-8175
Please include:
Your full name.
Your order or ticket number.
The event name and date.
The email address used for the purchase.
The reason for the request.
The request must be received at least 20 calendar days before the scheduled event date to qualify for a refund.
Policy Updates
PYP 7 Heaven reserves the right to update this policy. Changes will take effect when published and will not affect rights relating to purchases made before the updated policy became effective. Nothing in this policy limits any rights or remedies available under applicable consumer-protection law.